The Cayman Islands Department of Tourism is pleased to offer a series of practical webinars designed to support accommodation providers and tourism partners across the Cayman Islands.
Developed in response to industry feedback, these sessions focus on real, day-to-day operational needs, from understanding government processes to improving guest communication and marketing.
Each webinar is 45 minutes to 1 hour, delivered virtually, and includes a live Q&A.
How It Works
- Register once using the form below
- Select one or more sessions
- Receive confirmation and calendar invites
- Join live or access the recording afterward
Workshop Schedule & Details
21 April – Tourism Accommodation Taxes
A clear understanding of your tax obligations supports compliant and well-managed tourism operations, helping you meet requirements with confidence and ease.
This practical session will provide an overview of the tourism-related tax framework in the Cayman Islands, including how taxes are applied, calculated, and paid. Participants will gain clarity on their responsibilities and how to manage them effectively.
Through real-world examples and guided explanations, the session will cover:
- How tourism-related taxes work in practice
- Key requirements and timelines
- Payment processes and considerations
- Common mistakes and how to avoid them
This session is designed to build confidence, strengthen compliance, and support smoother day-to-day financial operations.
Who should attend: Accommodation providers, operators managing bookings and payments, administrative staff, and tourism operators seeking to strengthen compliance and financial management
2 May – my eID
As government services continue to evolve digitally, my eID is becoming an increasingly valuable tool for businesses interacting with public services in the Cayman Islands.
This session will introduce tourism operators to my eID, guiding participants through how to register, access, and use the platform to streamline interactions with government. It will highlight how digital access can support more efficient and responsive business operations.
The session will include:
- A step-by-step overview of registration and setup
- Demonstration of how to access key services
- Practical examples of how my eID supports day-to-day business needs
- Guidance on best practices for use
Participants will leave with a clear understanding of how to integrate my eID into their operations and make the most of available digital services.
Who should attend: Accommodation providers, business owners, administrative staff, and tourism operators looking to streamline interactions with government services
9 June – Using AI to Elevate Guest Communication & Tourism Marketing
Artificial intelligence is quickly becoming one of the most practical tools available to tourism businesses, but many operators are still figuring out where to start.
This interactive session, delivered in partnership with Learn Tourism, will explore simple, practical ways AI can support guest communication and everyday marketing tasks without losing the human touch that defines Caymanian hospitality.
Through real-world examples and demonstrations, participants will learn how to:
- Draft guest messages and responses
- Handle common enquiries efficiently
- Personalise recommendations
- Create marketing content
- Streamline routine communications
Participants will leave with practical prompts, example workflows, and ideas they can immediately apply to enhance the guest experience.
Who should attend: Accommodation providers, marketing and reservations staff, guest-facing teams, and tourism operators seeking practical ways to enhance communication and marketing efficiency
14 July – Tourism Accommodation Inspections and Licensing
Understanding the inspections and licensing process helps ensure a smooth and efficient path to operating within the tourism sector.
This session will provide a comprehensive walkthrough of the licensing framework for tourism-related businesses in the Cayman Islands, including how inspections and approvals fit into the overall process.
Through practical guidance and real examples, participants will learn:
- The full licensing and inspection process from start to finish
- Key requirements and documentation
- Timelines and what to expect at each stage
- How to prepare for inspections and avoid common delays
Whether you are applying for the first time or managing an existing licence, this session will provide clarity and confidence to navigate the process effectively.
Who should attend: Accommodation providers, business owners, administrative staff, and tourism operators seeking clarity on inspections, licensing requirements, and processes