Promises Workshop

Training Summary
Learn why service excellence is so important and how your contribution in delivering positive visitor experiences can create loyal customers.

Who Should Attend
All service providers, particularly those in the tourism industry with direct visitor contact are encouraged to participate. Employees with indirect visitor contact (educators, students, government staff, etc.) will also benefit from learning how tourism impacts and benefits the destination. The PROMISES workshop is limited to 20 participants, yielding the greatest impact for long-term results.
To understand…
1. The PROMISES we make to our visitors
2. To whom we make these PROMISES
3. How we can consistently deliver these PROMISES
4. How to exceed our visitors’ expectations
5. What we can do when a PROMISE is broken

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