Service Excellence: WOW Edition

Vendor Excellence (In-Person)

Dates: 16 June 2023 (1:00 PM – 4:30 PM) and 17 June 2023 (9:00 AM – 1:00 PM)
Registration Deadline: 9 June 2023

The vendors in cruise destinations are critical to the guest experience and this workshop helps vendor teams understand the importance of their roles in the success of tourism in the destination. Everyone interacting with visitors serves as an ambassador for their destination and affects the passenger experience.

This half-day workshop gives vendors the tools to deliver excellent service to visitors and to understand how working together enhances the guest experience. After completing this training, participants will receive a certificate, and they will be ready to respond to guests with service excellence.

Best for: Vendors who interact with cruise and stayover visitors.

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