Service Excellence: WOW Edition

Service Excellence: WOW Edition (In-Person)

Date: 6 June 2023 (9:00 AM – 12:30 PM)
Registration Deadline: 9 June 2023

Whether greeters, taxi drivers, vendors and retail operators, tour guides, bus drivers, restaurant servers, attraction personnel, or the community at large, this workshop helps community teams understand the importance of their roles in the success of tourism in their destination. We want to deliver “Wow” moments to cruise and stayover visitors, but what do these moments look like in our current reality? In this workshop, you’ll learn how to use creativity, teamwork, and commitment to create experiences that guests will remember and deliver a level of service that will have them saying “Wow”!


Best for: Frontline Staff, Tour Guides, Public Transport Operators/Drivers, Vendors & Retail, Food & Beverage, Attractions, and Anyone who interacts with customers.

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